You are given a long text to read to customers who sign up for a medical

Question

service. This text makes your calls go on for longer which can upset
customers.
Most Least
Summarize the most critical parts of the text for the customer to provide the relevant information quickly
Let the customer know that this text is important and then read through it carefully to ensure the customer understands it
Try to read through the text as quickly as possible to keep the customer engaged
Ask if the customer would prefer to receive a written copy of the text to more carefully review the medical service requirements

Answer 1

To provide relevant information quickly and efficiently, it is best to summarize the most critical parts of the text for the customer. Let them know that the text is important and briefly highlight the essential details. If the customer wants more in-depth information, offer to provide a written copy for their review. However, avoid reading through the text too quickly, as this may cause misunderstandings and could upset customers.