Question

Which of the following would be considered steps to creating good customer service? Choose all that apply.
Responses

Make eye contact and greet a customer to show you are available to provide them service as needed
Make eye contact and greet a customer to show you are available to provide them service as needed

You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response

Smile often, if appropriate, or model the emotion that is suitable to the situation
Smile often, if appropriate, or model the emotion that is suitable to the situation

None of the above
None of the above

Answer 1

that isn't one of the choices

Answer 2

All of the above

Answer 3

Apologies for the confusion. In that case, the correct answer would be:

- Make eye contact and greet a customer to show you are available to provide them service as needed
- You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
- Smile often, if appropriate, or model the emotion that is suitable to the situation