Question

While browsing the internet on your cell phone, you receive a message that you are no longer connected to the Internet. Which of the following options is the FIRST step you'd take to troubleshoot the issue? *

1. Contact my cell phone provider to report the issue.

2. Reinstall the browser
application to clear any bugs in the software.

3. Verify internet connection to wireless or cellular data by viewing the connection icons at the top of the phone.

4. Reboot the phone to re-establish the connection.

Answer 1

The correct answer is option 3: Verify internet connection to wireless or cellular data by viewing the connection icons at the top of the phone.