(Negotiating Skills) It’s 3 am and your shift will be over in a few hours. You and Sgt. Smith respond to a loud Domestic Disturbance complaint. Upon arrival, you discover that a highly intoxicated man has broken into his ex-girlfriend’s apartment and is holding her and her two young children hostage. He claims to have a knife and will “cut everyone” if you don’t leave now. Sgt. Smith immediately recognizes that he is responding to you and asks you to keep him talking until backup arrives.

*List and describe at least 3 skills you will use to negotiate with the suspect and hopefully bring this to a peaceful conclusion.

*At what point, do you feel deadly force would not only be justifiable but necessary to use?

*If in the unfortunate circumstance, you utilize deadly force how do you think your response and the Department will be portrayed by the media regardless of the lives you saved?

1 answer

1. Active listening: One of the primary skills to use in this situation is active listening. By actively listening to the suspect, you can establish rapport, show empathy, and gain a better understanding of his motives and concerns. This will allow you to address his grievances and potentially find a peaceful resolution.

2. Communication and empathy: Negotiating in this high-stress situation requires effective communication skills along with empathy. By demonstrating understanding and acknowledging the suspect's emotions and frustrations, you can help de-escalate the situation and build trust. Showing empathy might help the suspect feel heard and potentially reduce his aggression.

3. Persuasion and problem-solving: Utilizing persuasion and problem-solving skills can be crucial in this situation. By appealing to the suspect's rationality and discussing alternative solutions, you can try to find a peaceful outcome. For example, you might suggest that he let the hostages go and negotiate his grievances with the police later.

Regarding the point at which deadly force might be justifiable and necessary, it depends on the specific circumstances. The decision to use deadly force should be a last resort, typically when there is an imminent threat of serious bodily harm or death to yourself, the hostages, or other innocent individuals. This decision should be made in accordance with departmental policies, guidelines, and the law.

In the unfortunate event that deadly force is employed, it is important to note that the media's portrayal can vary widely. Some media outlets may focus on the actions taken to save lives and the bravery of the officers involved. Others might scrutinize the use of force and question its necessity. Regardless, the response of the department should be transparent, thorough, and in line with established protocols. It is crucial to conduct a proper investigation, provide factual information, and maintain open lines of communication to address any concerns from the media and the public.