I need help with how to start a realistic plan which solves the uneven productivity between Jack and Ruth.Here's what it's about. Ten yearago, you started working as a clerk fo DMD Medical Supplies. Six months ago, Liz Jakowski, the human resources director, promoted you to office manager. You manage two employees: Jack and Ruth.
Your office provides secretarial support for the fourmembers of the executive team. Two years ago, Liz had assign Jack to support Ralph Alane and Jessica Hilo. Ruth was assigned to Samuel Daley and Frank Daley. The work flow was equally balanced.
You've noticed in the last three months Ruth has cut her breaks short to complete her work, complains of being tired, and at least twice a month requires overtime hours costing the company an additional $200 a month. In the last three weeks, Frank Daley has complainedto you a few times about the poor quality of Ruth's work.
On the other hand, over the last three months, Jack frequently seems to have a little to do. He has begun coming in late a couple times a week and taking more than the allotted break times.What work he does have, however, is always professionally completed.
Clearly, you must investigate to determine what is causing this change and how to improve the situation. Since nothing has changed in the personal lives of either Jack or Ruth, you conclude you must focus on the in-office work situation.
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