Question

1 of 151 of 15 Items Question This is the type of customer who becomes angry when they can't get what they want. If the salesperson comes across this type of customer, they can use a variety of skills to calm them down such as asking if they want to see the manager or listening to the customer to see if there’s a way to solve their problem. What type of customer is being described here? (1 point) Responses difficult customer difficult customer uneasy customer uneasy customer undecided customer undecided customer creative customer creative customer Skip to navigation

Answer 1

A sales presentation should be adapted each time it is done in order to include details that would most likely appeal to: (1 point) Responses the male customers only. the male customers only. the female customers only. the female customers only. the target audience. the target audience. the most common customer.

Answer 2

businesses spend lots of time and effort figuring out the best way to _____ their products in stores because they know how it can influence sales. (1 point) Responses position position embed embed turnover turnover hide

Answer 3

Kaley owns a small gift shop that sells a variety of niche items. She is currently working on creating displays to place at the end of the aisles at her shop because they can be incredibly valuable for showcasing items to customers that they may not have seen on the shelves. What are these displays that Kaley is working on called? (1 point) Responses kiosks kiosks window displays window displays endcaps endcaps point-of-sales

Answer 4

What kind of selling tactic are companies that sell complex products more likely to use since customers may not know how their products or services work? (1 point) Responses endcaps endcaps non-personal selling non-personal selling personal selling personal selling kiosks kiosks

Answer 5

What kind of technology allows salespeople to keep track of customers, prospects, and suppliers so they can sell to more customers and improve the level of service offered? (1 point) Responses point of sale systems point of sale systems quote and proposal systems quote and proposal systems customer relationship management systems (CRMs) customer relationship management systems (CRMs) inventory release systems

Answer 6

When designing endcap displays, smaller, impulse items are usually placed at eye level to encourage shoppers to buy them. Where are larger items typically placed? (1 point) Responses mixed up throughout the endcap mixed up throughout the endcap on the top shelf of the endcap on the top shelf of the endcap on the bottom shelf of the endcap on the bottom shelf of the endcap at eye level with the smaller items

Answer 7

What is the first thing that a sales associate needs to think about when creating a sales presentation? (1 point) Responses creating a connection with the customer creating a connection with the customer how to make it relevant to the customer how to make it relevant to the customer getting to the point quickly getting to the point quickly keep the presentation as interesting as possible keep the presentation as interesting as possible

Answer 8

eidi works as a salesperson for a small home improvement company. Before beginning her job, she was required to learn how to operate their customer relationship system and quote and proposals system. What types of skills are these? (1 point) Responses record-keeping tactics record-keeping tactics inventories inventories cash registers cash registers technology

Answer 9

Which sells everything from phone accessories and gifts to jewelry and artwork and are a common sight in malls, airports, sporting events, and even street corners? (1 point) Responses point-of-sales point-of-sales window displays window displays kiosks kiosks endcaps endcaps