The Batho Pele principles that Maluti-Phofung Local Municipality should adhere to are as follows:
1. Consultation: The municipality should consult with citizens and stakeholders before making decisions that affect them. This includes involving them in the planning and implementation of projects and services.
2. Service standards: The municipality should set and maintain appropriate service standards for the delivery of services. This includes ensuring that services are efficient, effective, and accessible to all residents.
3. Access: All residents should have equal access to public services and facilities provided by the municipality. This includes ensuring that services are provided in a timely manner and that they are accessible to people with disabilities.
4. Courtesy: The municipality should treat all residents with courtesy, respect, and professionalism in their interactions with them. This includes providing clear and accurate information, being responsive to their needs, and addressing complaints or grievances in a timely manner.
5. Information: The municipality should provide citizens with accurate and understandable information about their rights, responsibilities, and the services provided by the municipality. This includes making information easily accessible and readily available.
6. Openness and transparency: The municipality should conduct its business in an open and transparent manner. This includes providing citizens with information about how decisions are made, how resources are allocated, and how services are delivered.
7. Redress: The municipality should provide appropriate mechanisms for citizens to lodge complaints, obtain information, and seek redress in case of poor service delivery or violations of their rights. This includes establishing complaint mechanisms and ensuring that they are effective and responsive.
By adhering to these Batho Pele principles, Maluti-Phofung Local Municipality can ensure that it provides quality services to its residents and promotes good governance and accountability.