This phone is terrible. I've only had the phone for a

Question

month and already the battery is dying. The phone
only lasts for about 5 hours before it needs to be
plugged in and the charger takes forever. I called
customer service and had to wait on hold for over an
hour. Then the representative was rude and
unhelpful. Today, the screen stopped working. This
phone has been a huge hassle and a waste of money.

In a RARE response, identify the words or phrases indentify the words and phrases that give this passage a negative tone. Explain how those words create the negative tone of the passage.

Answer 1

- Terrible: This word indicates a strong negative sentiment towards the phone right from the beginning.
- Battery dying: The phrase implies a major issue with the phone's battery life and adds to the negative tone.
- Only lasts for about 5 hours: The use of "only" suggests dissatisfaction with the phone's battery performance.
- Charger takes forever: The phrase conveys frustration with how long it takes for the phone to charge.
- Wait on hold for over an hour: Waiting for customer service for such a prolonged period highlights poor service and adds to the negative tone.
- Representative was rude and unhelpful: The description of the representative's behavior further contributes to the negative tone.
- The screen stopped working: The malfunctioning screen adds to the frustration and disappointment with the phone.
- Huge hassle and waste of money: These phrases express extreme displeasure and dissatisfaction with the overall experience of owning the phone. They emphasize the negative tone by indicating a significant level of frustration and regret.