We do not do your homework for you. Although it might take more effort to do the work on your own, you will profit more from your effort. We will be happy to evaluate your work though.
However, here is a start.
There is one major benefit to accepting responsibility for every communication: you are no longer a victim wondering why they didn’t “get it”. When you take responsibility, the reason for failure is that you didn’t deliver it in a way they could easily understand. Now you can change your approach until you succeed.
Four ways in which one's acceptance of responsibility can influence effective communication
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