Asked by China

Your boss wants you to send a message to the production staff, thanking all six members for their hard work and over time to get the new manufacturing line set up and running on schedule. Your boss has been working on a lot of overtime herself; she’s been under a lot of pressure, and it’s beginning to show. She wants to send the thank-you message by email and asks you to work on the wording. You think each member of the production staff should receive a formal letter to keep for future promotion
Answered by drwls
"You" are correct in thinking that a formal personal letter is called for.

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