You are in the implementation phase of a project

Question

and your customer indicates they need a specific change to the project that changes the

scope of the deliverables. How would you handle this request and why?

Answer 1

I'd say, "no problem, we can amend the work order." Then I would give the customer a new delivery date and a new cost estimate.

Changes in work orders, are, for many many firms, the high-profit work of the firm. First and foremost, the changes in work-order are (usually) not subject to competitive bidding.