Question

Complaints dropped from .7 to .07 per 1,000 people.

Is this equivalent to saying there was a 90 percent reduction in complaints?

Answer 1

You cut to 10% of original which is a 90% reduction.

Answer 2

Yes. A drop from 700 to 70 complaints is a 90 percent reduction.

Answer 3

Thank you both!

Answer 4

You're welcome.