Asked by Anonymous

Complaints dropped from .7 to .07 per 1,000 people.

Is this equivalent to saying there was a 90 percent reduction in complaints?
Answered by Damon
You cut to 10% of original which is a 90% reduction.
Answered by Ms. Sue
Yes. A drop from 700 to 70 complaints is a 90 percent reduction.
Answered by Anonymous
Thank you both!
Answered by Ms. Sue
You're welcome.
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