16. You find out that two of your friends aren't speaking to each other. What would be a good first step to take to help them resolve their problem?

a. decide which one of them is causing the problem
b. find someone else to talk to them
c. listen calmly as both describe the situation****
d. explain to them why they should get along

17. Which of the following are principles of right and wrong?
a. creeds
b. ethics****
c. unions
d. wages

18. What withholding information from those who aren't supposed to know called?
a. bullying
b. confidentiality****
c. harassment
d. stereotype