Asked by SHAM

Please help me draft a email :

"I have received an E-mail from RAM (Client) stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. Sam is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points.
Answered by Ms. Sue
Who is Sam?

To whom should you address this email?

What are your thoughts?

Answered by SHAM
Sorry My mistake : posting it again :

Your Manager is sent an email to you based on the email he is received from the client .Now he is looking for a solution with the root cause.

Mr RAM is the client.


"I have received an E-mail from RAM stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. RAM is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points"
Answered by Ms. Sue
I'd first ask the employees who were criticized what they think happened.
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