Question

If you have several calls coming in at one time, you should:


A. ask someone else to help you.

B. answer each call as soon as possible, saying, "Good Morning, Mr. Smith's office, will you hold, please?"

C. handle one call at a time.

D. answer each call by placing the caller on hold.

I am having trouble answering this question. I know it is not D for sure. I am tied between B and C.

Answer 1

I vote for B.

Answer 2

Thanks Ms. Sue.

Answer 3

You are welcome.