check my answers
C
A
D
A
A
C
12. Howie is proud of the fact that workers at his plant earn high wages and have safe working conditions. According to Herzberg's research, these factors would be classified as:
motivators.
perks.
physiological rewards.
hygiene factors.
13. One of the most basic suggestions John Noble made in his discussion with Howie Spradlin was to make the work more interesting and challenging by assigning each worker a series of tasks to perform. This strategy is known as:
job enlargement.
job rotation.
roundabout production.
parallel processing.
14. Much of the discussion between Howie and John dealt with ways to implement a management by objectives program, not just for the Pelham City plant, but for the entire Widdle Widgets organization. An MBO program would help Widdle improve motivation by:
enabling workers to fully satisfy their physiological needs.
taking full advantage of the superiority of the Japanese style of management.
creating a sense of worker involvement and an atmosphere of cooperation.
fully applying all of the productivity enhancing techniques developed by the scientific management movement.
15. Recent trends in the service sector suggest that:
employment in the service sector is likely to decline over the next ten years.
services can only improve productivity by reducing the quality of the service they provide
the service industry has never taken advantage of new technology to increase customer satisfaction
services are using computer networks to become increasingly interactive
16. A world-famous rock star, Danny Dynamic just e-mailed an order for a special 12-string guitar to Silvia Hoffer, the owner/operator of Silvia's Custom Guitars in Buffalo Grove, Illinois. Silvia will use the _______________ process to customize Danny's guitar.
continuous
intermittent
JIT
REM
17. Managing inventory for an airline manufacturer in the Pacific Northwest, Joe Jet is obsessed with minimizing cost of production by minimizing factory inventory, which requires excellent coordination with his carefully selected suppliers regarding parts' delivery. Joe is implementing ______________
ERP
JIT
MRP
CPR
2 answers
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1 answer