Question

Wendy calls the help desk and reports that she is unable to access her files that are stored on the server. The network is a Windows Domain with Active Directory. Wendy is logged on locally to her workstation that runs Windows 8. You remote into her machine and you can ping the file server. What is most likely the problem?

Answer 1

One possible cause is that the remote server administration tools are not installed on Windows 8 or 8.1. By default, they are not.
If that's the case, the Active directory utilities, users etc will not be available.

The fact that it pings the file server means that it is more a configuration problem, and not a network problem.

There may be other causes.