1. A user complains that Skype drops her videoconference calls and she must reconnect. At which layer of the OSI model should you begin troubleshooting? Which OSI layer is responsible for not dropping the Skype connection?

Question

1.	A user complains that Skype drops her videoconference calls and she must reconnect. At which layer of the OSI model should you begin troubleshooting? Which OSI layer is responsible for not dropping the Skype connection?

GPT 3.5 · Answer

You should begin troubleshooting at the Transport layer of the OSI model, which is Layer 4. This layer is responsible for reliable end-to-end communication between devices.

The OSI layer responsible for not dropping the Skype connection would be the Session layer, which is Layer 5. This layer handles the establishment, maintenance, and termination of sessions between devices.