Ask a new Customer Service question. Multiple AIs will answer your question.

Newest Customer Service Questions

1. Ellie works in a customer service department. She creates folders for each of her customers. When she creates a file pertaining
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   2. 20 views
2. which one describes the extent in wgich service provider males amens for a service failureempathy fair fix apology atonement
   1. 1 answer
   2. asked by max
   3. 12 views
3. This is the type of customer who becomes angry when they can't get what they want. If the salesperson comes across this type of
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   2. 11 views
4. Which of the following is NOT a decision which needs to be determined when providing customers with a service?Responses How to
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   2. asked by n
   3. 18 views
5. 11 Winner Customer care number 96263-21456 24/7 Available..
   1. 7 answers
   2. asked by Rahul@khan
   3. 22 views
6. Which is not one of the 3 p’s of the customer serviceA. Persistent B. Patient C. Professional D. Polite
   1. 1 answer
   2. asked by 6 BOMBACLAT EGGS???
   3. 14 views
7. Every job is a customer service job true or false
   1. 1 answer
   2. asked by 6 BOMBACLAT EGGS???
   3. 11 views
8. You should always work to satisfy the customer, even when you think they are wrong.(1 point)Responses True True False False
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   2. 15 views
9. Good communication can keep customers happy.A) True B) False
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   2. 8 views
10. appeal letter to reactivate my activation of my amazon flex account account which was unfairly closed
    1. 1 answer
    2. 10 views
11. Uber Customer care helpline number call 9113415304/9113415304Uber Customer care helpline number call 9113415304/9113415304
    1. 1 answer
    2. asked by Uber Customer care helpline number call 9113415304
    3. 15 views
12. Customers’ Roles in Service Delivery• Explain the roles (at least 3) the KFC customers and other customers play in its
    1. 1 answer
    2. asked by pule
    3. 15 views
13. Good communication is so important with customers because it helps with:A) Satisfaction, customer service, and being loyal. B)
    1. 1 answer
    2. 15 views
14. a customer calls a company to complain about a defective item they purchased, and a customer service representative refunds them
    1. 1 answer
    2. 19 views
15. you can see that the employee had poor customer service. The customer had problems with a vacuum cleaner from the company. This
    1. 1 answer
    2. 25 views
16. Customer service is only about giving the customer what they ask for.True False
    1. 1 answer
    2. 10 views
17. Select the correct answer for this statement.Guessing the customers’ needs is better than letting them tell you. It saves time
    1. 1 answer
    2. 9 views
18. Study the following screenshot. What advice would you give to the company mentioned in the post to avoid further negative
    1. 1 answer
    2. 29 views
19. When sending a token or gift to a customer what should consider?​​​Anything within your budget Anything within your
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    2. 9 views
20. Which of the following is NOT a good strategy for handling a customer who cannot be satisfied?​​​​​​Immediately
    1. 1 answer
    2. 15 views
21. What are three additional components involved in face to face rapport building?Y​​​​​​our physical appearance and
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    2. 33 views
22. How did Roger make himself accountable?​​​​​​He listened to Ginny vent and hung up on her He studied the notes on
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    2. 19 views
23. A good customer service strategy for customers who want to vent is to __________ .Allow them to vent and try to understand how
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    2. 14 views
24. CUSTOMER ORDERwhat is the purpose of customer order system
    1. 1 answer
    2. 11 views
25. Your company’s return policy for customers has been noted as frustrating and difficult from some customer feedback.How would
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    2. 18 views
26. Your company’s return policy for customers has been noted as frustrating and difficult from some customer feedback. How would
    1. 1 answer
    2. 16 views
27. You learned about customer feedback. Below you will write down some things about why it is important.
    1. 1 answer
    2. 14 views
28. Pleasing the customer is the first priorityTrue or false
    1. 1 answer
    2. 7 views
29. A typical business hears from only4 percent of its dissatisfied customers . True or false?
    1. 1 answer
    2. 12 views
30. Customers want inconsistent service that they can't depend on True or false?
    1. 1 answer
    2. 7 views
31. Customers want inconsistent service that
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    2. 6 views
32. Identifying what you can do for a customer allows the operator to do what?Offer a solution Get off the telephone faster Increase
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    2. 6 views
33. What is one way to ensure you are focused on the customer’s needs?​​​​​​Listen without interrupting Talk very
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    2. 16 views
34. Giving customers a little more than they expect, will make them feel what?Your product is cheap You are incompetent Nervous You
    1. 1 answer
    2. 8 views
35. When dealing with a customer you should generally do what?Listen more than you talk Talk more than listen Make the customer feel
    1. 1 answer
    2. 14 views
36. Customer service agents are not paid to listen to _____________.Management Abuse Gossip Rumors
    1. 1 answer
    2. 8 views
37. If customers are out of control, you need to _______.Alert the media Take over the situation Run for the hills Respond with
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    2. 8 views
38. Providing great customer service does not mean that you have to put up with _________, intimidation, or vulgar language from
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    2. 9 views
39. Customers do not want your _____________.Job Sympathy Money Bills
    1. 1 answer
    2. 7 views
40. The job of a customer service provider is to _________ that customers will be angry or upset at times.Deny Ignore Accept Reject
    1. 1 answer
    2. 13 views
41. One of the hardest challenges customer service staff face is dealing with __________ customers.Many Difficult Friendly Forgiving
    1. 1 answer
    2. 9 views
42. To provide __________ customer service online, you need to understand what works and what doesn't work, and how to make the most
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    2. 6 views
43. While conducting business over the phone _____________ the personal element from customer service to a large extent, it would be
    1. 1 answer
    2. 11 views
44. A customer service department will do the bulk of their work over the ____________.Phone Lunch hour Boss Chatter
    1. 1 answer
    2. 9 views
45. The way you conduct yourself in the presence of a customer may well have more impact on their ________ in you more than anything
    1. 1 answer
    2. 6 views
46. Being able to provide customer service in person is _________ for companies.​​​​​​Unnecessary Essential Not Fun
    1. 1 answer
    2. 3 views
47. For many companies, _________ ___________ is something that is the responsibility of a dedicated department which can only be
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    2. 11 views
48. No matter how urgent the work you are doing is, you have enough _________ to speak to the customer.Guts Time Knowledge Nerve
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    2. 7 views
49. When you talk to a customer in person, you get constant ___________, both verbal and nonverbal.​​​​​​Feedback
    1. 1 answer
    2. 8 views
50. _________ interactions provide a great opportunity to build rapport with customers.Fewer In-person Follow-up Medieval
    1. 1 answer
    2. 5 views
51. Customer service never really ends; it’s a continuous process for as long as you have a relationship with a customer.True
    1. 1 answer
    2. asked by Bentley
    3. 23 views
52. How do you deal with a difficult customer? leave response in paragraph
    1. 1 answer
    2. 13 views
53. How do you define great customer service? leave response in a paragraph
    1. 1 answer
    2. 12 views
54. How do you define great customer service?
    1. 1 answer
    2. 15 views
55. .Question 3 When you are focused on providing customer service, what kind of social media platform can help the most? 1 point
    1. 1 answer
    2. 21 views
56. Take notes of the following community management strategies. Customer inquires and how it works
    1. 1 answer
    2. 10 views
57. What are the key elements of an effective response to a customer's complaint?
    1. 1 answer
    2. asked by Evaristo
    3. 12 views
58. "How AI Can Help Businesses Provide Customer Service" Artificial intelligence (AI) is changing the way nearly every industry
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    2. asked by Ironmarshy14
    3. 20 views
59. The average customer with an uresolved complaint will tell 5 to 6 other people.Responses True True False
    1. 1 answer
    2. 9 views
60. Service-level agreements can contain numerous service performance metrics with corresponding service level objectives. List the
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    2. 33 views
61. Write an understanding of steps for creating better service metrics
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    2. 38 views
62. What is the purpose of a call center?Question 7Answer a. To answer subscriber calls for order processing, billing enquiries,
    1. 1 answer
    2. asked by Oyebode Oluwoye
    3. 31 views
63. YOU ARE REQUIRED TO WORK IN AN IT COMPANY WHICH DEVELOPS APPLICATIONS/PROGRAMMES AND PROVIDES AFTER SALES SUPPORT. IN THE
    1. 1 answer
    2. asked by NONTOBEKO
    3. 36 views
64. List six skills for customer service
    1. 1 answer
    2. 24 views
65. Give examples of different sources of customer complaints.
    1. 1 answer
    2. asked by londi
    3. 55 views
66. Identify ways that a contact centre may use to monitor the implementation process for compliance withservice levels.
    1. 1 answer
    2. asked by londi
    3. 49 views
67. A written guarantee issued by a product manufacturer that promises to repair or replace any defective products if requested by
    1. 1 answer
    2. 38 views
68. A local newspaper published a review noting that while the cupcakes were delicious, they were markedly more expensive than other
    1. 1 answer
    2. 18 views
69. Ling owns and operates a small gift boutique. The store policy states that they do not offer refunds for returns. However, Ling
    1. 1 answer
    2. asked by the
    3. 170 views
70. Foster is a social media manager for major airline, so part of his job is to respond to the company's Iwitter feed. He needs to
    1. 1 answer
    2. 93 views
71. explain what you know about service delivery? make it short
    1. 1 answer
    2. 30 views
72. Every job is a customer service job.(1 point) Responses True True False
    1. 1 answer
    2. asked by Andrew willams
    3. 29 views
73. After Janis was bitten by one her customers at the dog daycare, she spent $70 on rabies test. Which type of product type did
    1. 3 answers
    2. asked by hi
    3. 34 views
74. The IT department needs a detailed set of practices to help them deliver world-class customer service. Where would one find the
    1. 1 answer
    2. asked by hatemaths
    3. 96 views
75. RewriteThank you for allowing us to serve your business!
    1. 1 answer
    2. 26 views
76. AVX Stereo Equipment, Inc., has just begun implementing a hassle-free item return policy. A sample of 500 customers who had just
    1. 1 answer
    2. 33 views
77. what is customer service?Responses A: Customer service is a way to guarantee that products were made with the highest quality
    1. 1 answer
    2. 84 views
78. Write to ceo at hotel about the disfatisfsction of the hotel I stayed in. Hotel staying that it is smoke free but cigarette
    1. 1 answer
    2. 71 views
79. The closure of Sears is a good reminder of how poor customer service can cause an otherwisewell-run business to go bankrupt. a)
    1. 1 answer
    2. 45 views
80. How many customer service center does opay have across Nigeria
    1. 1 answer
    2. asked by Effy
    3. 32 views
81. Customer service is important because it gives a positive impression to present and future clientele and keeps customers willing
    1. 1 answer
    2. 53 views
82. Customer service is important because it gives a positive impression to present and future clientele and keeps customers willing
    1. 1 answer
    2. 53 views
83. People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer
    1. 1 answer
    2. 66 views
84. Customer service is important because it gives a positive impression to present and future clientele and keeps customers willing
    1. 1 answer
    2. asked by Mr Sue
    3. 62 views
85. Customer service is important because it gives a positive impression to present and future clientele and keeps customers willing
    1. 1 answer
    2. 68 views
86. People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer
    1. 9 answers
    2. asked by ,
    3. 233 views
87. Customer service is important because it gives a positive impression to present and future clientele and keeps customers willing
    1. 1 answer
    2. asked by kary
    3. 85 views
88. The average customer with an uresolved complaint will tell 5 to 6 other people.Responses True False
    1. 1 answer
    2. 99 views
89. Fill in the BlankProviding good customer service in a distribution channel includes keeping promises handling goods with care
    1. 1 answer
    2. 71 views
90. People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer
    1. 1 answer
    2. 82 views
91. People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer
    1. 1 answer
    2. 87 views
92. You are the manager of a store. Watching your employees, you notice that a customer came in and nobody acknowledged or
    1. 1 answer
    2. 72 views
93. Customer service is only a company's ability to supply a customer's needs.Responses True False
    1. 29 answers
    2. 153 views
94. Still upset, you ask to speak to the store owner.the owner was not aware of the problem and disagrees with what the manager has
    1. 1 answer
    2. asked by .
    3. 102 views
95. How can a customer’s negative experience be an opportunity for marketing?A). It is not—businesses should ignore unhappy
    1. 1 answer
    2. 153 views
96. b) The one customer who claims that she shared her concerns with sales associates has shown that the shop is not being honest in
    1. 1 answer
    2. asked by IDCIICISSINTDWHTBD
    3. 131 views
97. Sphere of influence of a service center
    1. 3 answers
    2. asked by Avhaathu
    3. 781 views
98. identify the readers service department and state it's functions and features
    1. 1 answer
    2. asked by bulus
    3. 379 views
99. Many companies claim that they are customer-oriented, but their customer service leaves a lot to be desired. Why do you think
    1. 1 answer
    2. asked by john
    3. 417 views
100. Customer relations are usually part of:
     1. 2 answers
     2. asked by angie
     3. 336 views